Privacy Policy

1. Information We Collect

We collect information you provide directly to us when purchasing a product license, subscribing to our SaaS applications, or requesting bespoke software development. This may include:

• Name and contact details (email address, billing address, phone number).
• Payment details (processed securely via Stripe; we do not store full card details on our servers).
• Project scopes, voice logs (transcribed inside apps like SnagAI), and uploaded photos.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services, including:

• Processing transaction receipts and billing notices via Stripe.
• Providing technical support and responding to inquiry emails.
• Improving AI transcription accuracy and report generation workflows.
• Complying with statutory tax reporting and anti-fraud regulations.

3. Data Sharing and Third-Party Processors

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. We share data only with trusted service providers necessary for our operations:

• Stripe: Payment processing and secure credit card merchant services.
• Vercel: Website hosting, API routes, and cloud processing infrastructure.
• AI Providers (e.g., OpenAI/Google): For secure processing of voice snags and defect reports (data is not used for model training).

4. Security of Your Data

We implement high-grade administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or manipulation. All connection pipelines are encrypted over standard Secure Socket Layers (SSL/HTTPS).

5. Cookies and Tracking

We use cookies to analyze web traffic, remember active login sessions, and track secure Stripe checkout flows. You can configure your browser to refuse cookies, but certain core sections of our SaaS products may fail to function correctly as a result.

6. Your Rights and Data Deletion

You have the right to access, correct, or request the permanent deletion of the personal data we store about you. To exercise these rights, please email us directly at kos@mikosbros.com. We will process your request within 30 days.

7. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact our support desk: